Manager, Field Sales 

The Manager, Field Sales is a fantastic opportunity to flex your leadership skills as you provide leadership and guidance to a highly focused sales team. This team is comprised of field sales representatives that ensures Cox’s high standard of customer service and is driven to meet and exceed sales goals and initiatives.  

As the Manager, Field Sales, you will coach, lead, motivate and monitor Field Sales Reps and Third-Party Vendors to achieve goals, metrics and performance through developing sales skills and techniques. You will recommend and implement processes and procedures to increase product penetration through sales to current, former, and prospective residential customers.  Authorized Retailers may include Walmart, Best Buy, Boost Mobile, Local Authorized Dealers & Direct Sales. This role reports directly to the Market Manager of Field Sales.  

What You’ll Do  

•  Supervise, train, develop and provide performance feedback to internal/contractor and vendors to achieve all sales and installation goals. 

• Serves as business consultant to local dealers to translate strategy into effective operational & sales tactics 

• Develops and cultivates long term relationships and serves as key point of contact with Authorized Retailers and National Retailer Management to maximize revenue growth and drive product penetrations 

• Responsible for recruiting, hiring, and onboarding new internal/external contractor reports. 

• Provide individualized and ongoing in-field coaching and performance evaluations to ensure efficiency and productivity of all team members. 

• Maintain quality customer service and customer retention while serving as point of contact for escalated customer concerns. 

• Conduct meetings and regular store visits with direct/indirect and vendors, attend and participate in company meetings to remain current on all Cox product information and ensure compliance with all company policies. 

• Track and analyze daily activity reports to ensure productivity and contribute to the development of processes to improve efficiency. 

• Designs and implements strategies to maximize sales; including but not limited to sales events, competitions, and incentives. 

• Conduct performance reviews for all direct reports and develop team members to promote career pathing and succession planning. 

• Communicate and support all current and upcoming sales, marketing plans/strategy and new initiatives to all direct reports and develop/manage sales contests and incentives. 

• Remain current on competitive intelligence and share data with direct reports and other key business partners. 

• May establish and leverage business alliances with key internal and external partners including but not limited to leasing staff to drive PSU growth 

 What’s In It for You  

Cox Communications rewards the talented, hard-working folks that help drive our growth. We have created a highly competitive salary package (base salary + excellent commission plan rewarding impressive performance), plus additional incentives including the highly-sought-after Winner’s Circle reward for top salespeople.  We are an inclusive, pro-sales environment where different perspectives are valued and celebrated. Tools and training to up your game?  We have them.  And we offer a work/life balance that allows you to enjoy things like family, friends, and lots of flexibility.  

We believe in taking care of our team, so you will also have access to generous benefits like a 401(K) with company match, quality healthcare & life insurance DAY ONE, performance and recognition rewards for top salespeople, and coverage of travel expenses. And we also know that everyone has unique concerns and priorities as we navigate life and manage our overall physical, mental, and financial well-being, so we offer access to a lifestyle coach, paid time off to volunteer, employee discounts and even pet insurance (cool, right)?  

Growth is a good thing, and you will have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.    

Bottom line, we take care of our employees. Want to join us?  Here is who we are looking for…  

Who You Are 

 Minimum 

• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master’s degree and 1 year of experience; or a Ph.D and up to 1 year of experience 

• Safe drivers needed; valid driver’s license required 

Preferred  

•  Recent experience in sales management  

• Degree in related discipline (i.e., Marketing, Business, etc.) 

• Knowledge of local market with local contacts 

• Experience in telecommunications industry desired 

• Technical certifications in field desirable 

• Experience using Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel) in a work setting.  

• Excellent interpersonal, presentation and collaborative skills to work effectively with teams throughout organization  

• State Licensing may be required to sell Home Security