OPERATIONS SHIFT SUPERVISOR
The Operations Shift Supervisor oversees and works directly with Operations Advocates during the assigned shift to ensure they have the necessary tools, training, and resources to carry out processes consistently. This role ensures that Advocates' interactions with guests are trauma-informed and align with GRACE’s Core Values. The Shift Supervisor reports to the Chief Operations Officer (COO) and works closely with the Shelter Operations Manager to ensure proper staffing, coaching, and training for their Team. As the primary point of contact for guests during the shift, the Supervisor will also handle concerns or grievances related to staff, facilities, or campus safety.

Primary Responsibilities

• Supervise and work hands-on with Advocates to ensure trauma-informed interactions that reflect GRACE’s Core Values and housing-first philosophy.
• Manage team timesheets, PTO requests, and training.
• Conduct monthly team meetings focused on training needs, and hold regular shift huddles to communicate clear process updates and to discuss incidents, or guest-specific information.
• Attend bi-weekly Management and Shelter Operations Team Meetings and collaborate with the Management Team to ensure Operational excellence in the Emergency Shelter and GRACE Campus.
• Identify, assess, and document potential disciplinary actions for review with the COO.
• Assist the COO and Shelter Operations Manager with screening, interviewing, and onboarding applicants.

Requirements

• Must have been employed with GRACE for at least 90 days, or have one year of experience supervising a large team.
• High School Diploma or equivalent.
• Self-directed, with the ability to work with minimal supervision.
• Strong organizational and communication skills (written & oral).
• Basic computer proficiency (G-Suite, HMIS, Slack).
• Ability to interact professionally and trauma-informed with all guests and employees.
• Willingness to work evenings, occasional weekends, and holidays.

Culture & Benefits
GRACE is an exciting, fast-paced organization filled with some of the best people you could ever hope to meet. All of our programs - day services, permanent housing, emergency shelter, volunteers, and more - are organized around three core values: Safety, Impact, and Respect. We’re on a mission to end homelessness, and we’re always looking for new and innovative ways to improve what we do. GRACE offers opportunities to make your work schedule fit your life, and supports employees with health, dental, and life insurance; generous PTO; and opportunities for professional development.

Physical, Emotional & Mental Demands

GRACE follows a housing-first philosophy, aiming to end homelessness by moving beyond immediate needs. Every interaction, whether serving a meal, offering a listening ear, or providing essentials, is a step toward this goal.This position has a number of both physical, mental, and even emotional demands. GRACE is a 23 acre Campus, so expect to get your steps in and to be on your feet throughout the majority of your shift. This role is also responsible to ensure the campus and Shelter are both safe and clean, so you will occasionally be required to perform light janitorial duties, and occasional lifting up to 50 pounds may be necessary for helping guests with their belongings or accepting donations from the community. The role involves working with individuals who likely carry intense past trauma, presenting emotional and mental demands. GRACE offers support through training in Trauma-Informed Care and Nonviolent Crisis Intervention, but a clear plan for self-care and strong professional boundaries is essential.

Salary & Benefits

Salary Range: $38,000 - $42,000, commensurate with experience

Schedule: Primary schedule will be Monday - Friday, aligned with the team’s shift hours, with occasional on-campus meetings during business hours

Reports to: Chief Operations Officer

Reporting to this position: Operations Advocates on the Overnight Shift

Status: Full-Time / Exempt

Benefits: Eligible for Health, Dental, and Life Insurance