Senior Director of Operations
Posting Details
Job Details
Description
WE’RE WAITING TO HEAR FROM YOU. COME JOIN OUR FAMILY AND GROW YOUR CAREER WITH US!
Our team is only as strong as each individual contributor – which is why we focus our energy on hiring people who are friendly, hardworking and have a true passion for serving older adults.
After all, residents aren’t guests in our community; we’re working in their home.
Position Title: Senior Director of Operations
Overview: The Senior Director of Operations is responsible for the administration of internal operational activities of the property including maintenance of facilities and grounds, Resident Services (which includes security, transportation, spa/salon, front desk/concierge and EVS), Information Technology, Communications and Dining Services. In addition, this position works with the Executive Director in the oversight of the company’s infrastructure, financial performance and operational projects. This position reports to the Executive Director.
- Oversees all aspects of the following departments: Facilities, Resident Services, Dining Services, IT and Communications. Works with department leaders to ensure high resident satisfaction, operational excellence, budget compliance and associate engagement. Reviews and evaluates existing operational programs, services, policies, and procedures. Works with Senior Director of Health Services to ensure services and operations are performed in compliance with local, state, and federal regulations and laws (i.e. AHCA, State Health Department, EPA, OSHA, ADA, and others).
- Develops, recommends, and implements or guides implementation of new and/or modified programs, services, policies and procedures to improve community operations and/or service excellence.
- In collaboration with the Director of Innovation and Technology and the Corporate Director of IT, develop and maintain the strategy of information technology for the company.
- Works in collaboration with other senior leaders to effectively maintain and execute the disaster recovery plan.
- Develops and establishes operating policies consistent with Executive Director’s directives and company objectives. Appraises and evaluates the results of overall operations.
- In collaboration with the Senior Director of Health Services, performs regular audits to ensure compliance with regulatory, safety, and quality standards.
- Lead productivity improvement initiatives that enhance the operations department’s effectiveness and efficiency.
- Works with SFSL Accounting department to prepare, analyze and achieve results in accordance with the annual operational budget.
- Coordinates expenditures with department heads to ensure efficient budgeting process is complied with throughout the fiscal year.
- Manage capital project requests from department managers and maintain records throughout the year to ensure projects are approved, completed, and expensed appropriately.
- Participates in the development and preparation of short-term and long-range plans and budgets based upon broad organization goals and objectives. Works with Executive Director on approval implementation.
- Manage the selection of vendor services and products related to operations and monitors their performance to ensure adherence to contractual provisions, job schedules and regulatory specifications.
- Monitors Operations associate work performance and oversees performance management process to ensure all responsible department managers are compliant.
- Stays abreast of new industry trends, systems, equipment, and materials to ensure optimal efficiencies and standards.
- Requires rotating weekend on call duty as member of management team.
- Collaborates with affiliate and parent organizations in community operations projects and initiatives.
- Adheres to company policies and procedures.
- Maintain confidentiality of resident/family and company information.
- Respond to all fire alarms and assist in the evacuation of residents when needed.
- Represent the organization through professional demeanor and attitude.
- Provide quality customer service in all interactions with residents, guests and staff.
- Perform other duties as required.
- Bachelor’s Degree or associate degree in Business Administration preferred.
- Minimum 8-10 years management experience in area facility operations, and/or dining services, preferably in a multi-site residential, health care or hospitality setting.
- Minimum 5 years supervisory experience.
We Have:
- Career advancement
- Competitive salaries
- Comprehensive benefits package, including medical, dental, life and disability insurance
- Paid Time Off, Company Paid Holidays, 401K plan with matching contributions, and more
- Associate recognition programs, referral bonuses, tuition reimbursement and associate scholarships
Environment: The Village at Gainesville offers a highly professional, engaging, team-centered environment where associates can grow professionally, and have a positive impact on the lives of the seniors that we serve. If you have a passion for serving others and are dedicated to improving the lives of seniors, this is the employment opportunity for you!
Location: While our 104-acre campus has all the amenities of a small town, sometimes it’s nice to explore off campus. Just 10 minutes away, you’ll find shopping, theaters and restaurants. Gainesville is home to the University of Florida, which is one of the largest universities in the United States as well as Santa Fe College, recently ranked #1 community college in the US. Gainesville is highly recognized as a great place to live and work.
Read Important Disclaimers and Authorizations: Please click here to open important information you need to know before applying to a position at SantaFe Senior Living, Inc. or one of its three affiliate communities; The Village at Gainesville; The Terraces at Bonita Springs; East Ridge at Cutler Bay. If you have trouble opening the link, please copy and paste the following link in a new tab.
http://santafeseniorliving.org/wp-content/uploads/2019/10/DisclaimersAuthorizations.pdf
